Quality Management Help Centre
Timescales depend on how well prepared clients are but in some cases the two initial assessments can be carried out in a matter of weeks. Ocean’s large pool of multi-qualified assessors enables us to provide initial assessments according to timescales as requested by our clients. While Ocean continues to grow, it remains small enough to provide a flexible and customer-focussed approach at a very competitive price.
You can contact David Lowery at the Ocean Head Office on 0191 222 0306 or send us your enquiry via our enquiries page or to email@example.com to receive a competitive quote and information on timescales within 3 working days.
The cost of your certification depends on a number of factors including: your organisation’s size; the risk level of your operations; whether you operate from different locations; and how many people your organisation employs. However, we are committed to continuously reviewing our fees and the costs we place on our clients to ensure that we remain highly competitive both on price and services offered.
You can contact David Lowery at the Ocean Head Office on 0191 222 0306 or send us the details of your company via our enquiries page or to firstname.lastname@example.org to receive a competitive quote and information within 3 working days.
The standard 3 year certification cycle involves two initial assessments in the first year, Phase 1 and Phase 2. The Phase 1 is just a document review to establish that a compliant basic structure and all mandatory procedures are in place. Once successfully through Phase 1 clients can address any findings raised and proceed to Phase 2 where an Ocean Assessor will visit the organisation and assess the compliance of the full management system raising any possible improvements that could be made and then making a recommendation for certification. In the second year there is one surveillance assessment assessing the management system(s) against a selection of clauses of the standard(s). Then in the final year there is one surveillance assessment which assesses the management system(s) to the clauses not covered in the second year’s surveillance. They three year cycle then ends.
The first cycle is then followed by a recertification visit which re-assesses the full management system against all of the clauses of the standard(s) as a start to a new three year cycle. This is then followed by another two years of surveillance.
Additional audits can be included on request.
There is no Pass or Fail in management systems certification. The only outcomes of the reports you receive are findings. There are three types of finding in the report and all findings are confidential between you, us and potentially UKAS. The findings are either Non-conformances or Opportunities for Improvement. Opportunities are areas for you to review in your own time and do not affect the timescales for your certification. Non-conformances require an approved corrective action plan to be submitted to Ocean before certification can be progressed and a maximum timescale of six weeks is allowed for you to provide this. Once and required actions are accepted you may then be awarded certification.
For more information on the process or to answer any additional questions you may have please contact David at email@example.com or on 0191 222 0306.